What SMS Does
SMS Consulting conducts a comprehensive review of a credit union’s mortgage operations to maximize existing technology, simplify the process and improve the member experience. SMS delivers a "Best Practices" Road Map from mortgage loan origination through servicing, providing detailed steps a credit union can put into action to achieve "best in class" performance.
SMS identifies opportunities and provides strategies to achieve service performance excellence by reviewing the entire process through the eyes of the member. SMS also identifies ways to enhance services, as well as ways to streamline the process for increased efficiency and productivity. SMS also develops best practice processes to ensure members receive consistent service regardless of the delivery channel they choose.